Shop - Returns Policy

Didn’t love what you ordered? Our store is happy to accept online returns within 30 days of your purchase date for a full refund. Items returned after the 30-day return period are not eligible for a refund. Items must be returned in undamaged and clean condition. 

To make a return, please email dwg.charles@gmail.com with your order number. We’ll help you process your return and provide a shipping label for your purchased item. Simply repackage your item and drop it off at the post office. Once we receive your return, please allow 3-5 business days for processing. If your return is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.

Please note, free returns apply only to customers from the UK. For international returns, the shipping costs for a return will be calculated at standard rates and this total will be deducted from the total of the refund when it is processed.